You may cancel or rebook any session free of charge up to 12 hours before the appointment time. Cancellations made less than 12 hours in advance will incur a fee of 30% of the initial purchase. All cancellations must be done through Acuity, e.g. by using the link in the confirmation email. No-shows are considered a held session and will be charged fully. If you know you will be more than 5 minutes late to your appointment, please let me know as soon as you can. A late start will shorten the time of the session and does not affect your responsibility for full payment. If Julian ever needs to reschedule your appointment, he will notify you as soon as possible and offer the next available slot or you may also request a full refund in this case. This policy is subject to change. Please refer to this website for the most current version.